Frequently asked questions

Do you accept refunds?

ALL sales are final, no exchanges

What is your shipping policy?

All items are shipped via U.S postal service. Once items are shipped, tracking numbers will be sent out to the email address provided with purchase. Exhale Universe is NOT responsible for any lost or damaged items once items are in USPS possession. Exhale Universe does not hold responsibility for packages that state have been delivered or listed as untraceable.

How long does shipping take?

Shipping is 5-7 business days domestic & 7-15 business days for international